If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A product may also be exchanged for another product. To receive a refund the product must be returned within 30 days. If the return is still in the 30 day window and a refund is desired then a store credit will be issued that the customer can spend at any time. To be eligible for a return, please make sure that the following criteria is met:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Product(s) that do not meet these criteria will not be considered for return.
Please contact us before you send the product.
- By phone number: 517.993.1012
- By email: returns@scalesigns.com
If your product(s) meet these criteria. Send the product in its original packing and the receipt or proof of purchase to:
ScaleSigns.com
Attn: Returns
1707 Boynton Drive
Lansing, MI 48917
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Scalesigns.com.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Clearance items
Clearance items cannot be returned.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 517.993.1012
- By email: returns@scalesigns.com