Policies and Procedures

Your Satisfaction is #1 Priority:
At ScaleSigns.com we do everything possible to keep our customers happy and pleased with our service. If you experience any problems with any of our services or items, please let us know and we will do our best to rectify the situation.
 
We Value Your Business:
As our customer, you are very important to us. To make it as easy as possible for you to do business with our company, we are constantly improving our response efficiency to order, expanding and upgrading our production line, and speeding the delivery of your order to you.

Orders:
Our minimum merchandise purchase is $10.00 (prior to shipping and tax).   Michigan residents will have the appropriate Sales Tax added. We do not collect out of Michigan sales tax.
Orders received Monday through Thursday prior to 1:00 PM Eaastern Time are usually shipped that same day. However, on occasion, due to certain production factors it may take an extra business day or two to ship your order. Any order received after 1:00 PM or on Friday and the weekend, will usually be shipped the following business day.
We generate our shipping labels from the information you, the customer provides, so if you give an incorrect or incomplete address and your package is returned to us, you will be charged for the additional shipping to have the order re-shipped. If you contact us after your order has been placed regarding an incorrect shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your order has shipped, any corrections to the shipping address may not be possible or if we are charged (UPS currently charges approximately $13.00) to have the address corrected or it is automatically correctly by UPS and delivered, you will be charged those additional costs as well.   So please take care when listing your shipping address.
We are not responsible for any lost package that was incorrectly addressed due to customer error.

All prices listed are U.S. currency. Prices are subject to change without notice.